The hospitality industry is evolving rapidly, and hotel automation is one of the most significant changes that hoteliers are implementing to stay competitive. Automation technology enables hotels to streamline operations, reduce costs, and enhance guest experience. However, smaller operators might be hesitant to invest in automation due to concerns about affordability and return on investment.
In this article, we will explore whether or not it is indeed a wise investment for small properties.
First of All, What Is Hotel Automation?
Basically, it refers to the use of technology to automate hotel operations, from check-in and check-out to guest service and room management. The technology used in this process includes property management systems (PMS), mobile apps, self-service kiosks and smart devices. These tools enable hotels to automate repetitive tasks, reduce workload, and improve efficiency.
The Benefits of Hotel Automation for Small Properties
Whether they admit it or not, small properties can greatly benefit from automation technology. Below are just a few instances:
1. Enhanced Guest Experience
Automation technology can help small hotels deliver a better guest experience. For instance, guests can check in and check out quickly using self-service kiosks or mobile apps. They can also use smart devices to control room temperature, lighting and other amenities. Automation technology can even help them deliver a personalised and seamless guest experience.
2. Improved Efficiency
Small hotels have limited staff, and automation technology can help them streamline operations and reduce workload. For instance, a PMS can automate room inventory management, housekeeping and billing processes. This method can save time and reduce the risk of errors.
3. Cost Savings
Small hotels can benefit from automation technology by reducing costs. For instance, automating check-in and check-out processes can reduce the need for front desk staff. This process can result in reduced labour costs and increased profitability.
4. Competitive Advantage
Automation technology can help small hotels stay competitive in the market. Guests today expect a seamless and personalised experience, and automation technology can help them deliver that. By investing in it, small hotels can differentiate themselves from competitors and attract more guests.
Factors to Consider Before Investing in Hotel Automation
While investing in hotel automation can be beneficial, small hotel operators should consider several factors before making a decision. Here are some factors to consider:
1. Budget
Small hotel operators must evaluate the cost of automation technology and determine whether it fits their budget. They should also consider the installation and maintenance costs of the technology.
2. Guest Needs
Small hotel operators should consider their guests’ needs before investing in automation technology. They should assess whether their guests would benefit from the technology and whether it aligns with their expectations.
3. Staff Training
They should ensure that their staff is trained to use automation technology. Proper training can ensure that staff can handle guest issues that arise with the technology.
4. Security
Small hotel operators must ensure that the automation technology they invest in is secure. They should assess whether the technology is compliant with data protection regulations and whether it can prevent data breaches.
Conclusion
Indeed, hotel automation can be a wise investment for small properties. It can enhance the guest experience, improve efficiency, reduce costs, and provide a competitive advantage. Before investing in automation technology, small hotel operators should consider their budget, guest needs, staff training, and security. Overall, by carefully evaluating these factors, small hotel operators can make an informed decision by the end.
If you are looking for a system that efficiently handles hotel payments, look no further than our platform here at Kovena. We are the world’s first hotel only payment solution, and our industry-specific solution means everything we build directly benefits hotels and accommodation providers and the software systems that service them. Call us today for more information about our PMS and booking system.
